Iberostar Waves Quetzal Hotel Playa del Carmen, Playa del Carmen
224US$
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Key details
About the Hotel
Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Beach King Room
Max:
2 persons
380 sq. feet
Bed options:
2 King Size Beds
Shower
Coffee machine
room details
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Junior Suite
Max:
2 persons
410 sq. feet
Bed options:
2 King Size Beds
Shower
Coffee machine
room details
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Premium Double Room
Max:
2 persons
380 sq. feet
Bed options:
2 King Size Beds
Shower
Coffee machine
room details
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Price and Room Availability
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Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Locker room
- Smoke detectors
- Electric vehicle charging station
- Key card access
Sports & Fitness
- Fitness center
- Wind surfing
- Diving
- Snorkeling
- Tennis court
Services
- Housekeeping
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
Business
- Meeting/ Banquet facilities
Children
- Babysitting/Child services
- Children's play area
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Entertainment
- Garden area
- Spa & wellness center
- Sauna
- Steam room
- Jacuzzi
- Shallow end
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Garden furniture
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Location
Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
2.4
mi
152 Calle Quinta Avenida
Quinta Avenida
2.1
mi
Mall
Playacar Center Shopping Mall
2600 ft
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
2700 ft
Beach
Playacar Beach
2.4
mi
Carretera 109
Cenote Calavera
1.5
mi
Mahi Golf Course
2700 ft
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
3600 ft
Zona Arqueologica Playa del Carmen
1.4
mi
Parks
Xel-Ha Park
4900 ft
Store
Centro Maya
1.9
mi
Golf Course
Campo de Golf Playacar
4600 ft
Hwy 307 Km 287
Alltournative
4700 ft
Av. Benito Juárez
Los Fundadores Park
1.7
mi
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
5200 ft
Disabled-friendly beach
1.7
mi
Mall
City Club
5300 ft
Maya ruins
1.0
mi
Mall
Starbucks
1.0
mi
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
1.5
mi
Calle Carretera Federal 109
Cenote Carwash
1.5
mi
Amusement Park
Xplor Park
2.2
mi
Playacar
Xaman Ha Ruins
1.4
mi
Playacar
Ruinas Mayas
1.3
mi
1ra sur y 5ta Avenida Ferry
Casa Tzutuhil
1.7
mi
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
1.7
mi
Museums
3D Museum of Wonders
2.0
mi
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
1.8
mi
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
1.7
mi
Nearby
Piste Cyclable sur Paseo Xaman-Ha
1400 ft
Restaurants
Steakhouse
2900 ft
Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla
Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
7.8
Location
9.0
Service
9.8
Dining
7.0
Jim
United States of America,
January
2025
5.8/10
I had a fantastic stay at Iberostar Quetzal, blending relaxation with wildlife excitement. The beach was beautiful, and the staff, especially Diana at the palapas, made my experience so much better. I did notice some issues with loungers being claimed for too long, but overall, the vibe was calm and family-friendly.
Rooms
8.0
My room near the ocean was spacious and kept clean, though I found the lack of outlets near the bed a bit inconvenient. But hey, it helped me disconnect before sleeping, so no biggie.
Service
9.0
Service was wonderful, with friendly staff always ready to help. I loved how attentive they were, especially Diana, who remembered our drink orders and took great care of my family.
Location
10.0
The location in Playacar is perfect! It's nestled in a lush, jungle-like setting, giving you the chance to see all sorts of animals. The gated community made me feel secure, and I loved walking along the beach.
Dining
8.0
Food was solid, with good buffets and a couple of tasty specialty restaurants. The variety kept things interesting, though I wished for a bit more change in the beachside buffet menu.
Facilities
9.0
The facilities were great; I enjoyed the spacious pool and the beautiful beach even though I had to get out early to claim loungers. The jungle gardens added a fun twist as I spotted so much wildlife.
Larry
United States of America,
December
2024
5.2/10
Iberostar Waves Quetzal is a beautiful resort with stunning gardens and an amazing beach, but there are some drawbacks like room air conditioning issues and the need for restaurant reservations. The atmosphere is perfectly jungle-themed, giving it an authentic vibe with plenty of wildlife to watch. Overall, I had a fantastic time thanks to the friendly staff who always went above and beyond, but I faced some struggles with the dining experience and room comfort.
Rooms
6.0
My room was clean, and the bed was comfy, but the AC wasn’t working well, keeping things too warm. The room felt a bit dated, and the view was limited since the balcony overlooked other rooms.
Service
10.0
The service was excellent and the staff were super friendly. I was greeted with smiles and felt taken care of throughout my stay. They even made sure to engage with us, which made a big difference.
Location
8.0
The resort is nestled in a gorgeous jungle setting, which I absolutely loved! It was great being able to spot monkeys and other wildlife, but walking around at night was challenging due to limited lighting on paths.
Dining
6.0
Dining options were varied with nice buffets and a-la-carte restaurants, but getting reservations was a bit tough. Breakfast was consistently cold, which was disappointing. The variety was good overall, though.
Facilities
7.0
The pools were lovely and well-kept, but finding a pool chair was a challenge due to early reservations by guests. Entertainment was hit or miss, but I enjoyed the activities offered.
Charles
United States of America,
December
2024
6.6/10
I had a great time at Iberostar Waves Quetzal. The beach and pool were beautiful, and the staff went above and beyond to make my stay enjoyable. While the food at the buffet was varied and tasty, I found some of the dining options to be hit or miss. Overall, it was a relaxing experience surrounded by nature, but there’s room for improvement in the entertainment and some dining aspects.
Rooms
8.0
Spacious and clean room with a nice balcony. The bed was on the smaller side but comfortable enough for my stay.
Service
10.0
Staff were friendly and helpful throughout my stay. The service at the beach and pool was attentive and made me feel well taken care of.
Location
9.0
The resort is perfectly located, blending jungle and beach vibes. I loved seeing the animals roam freely, adding to the unique atmosphere!
Dining
7.0
The buffet offered a good variety of food, though some meals were just warm rather than hot. The Japanese and Mediterranean restaurants were highlights, but other dining experiences could use some improvement.
Facilities
8.0
Facilities were fantastic with plenty of activities. The pool area was spacious, and the beach was well-maintained. The gym was decent, though I only discovered it later in my stay.
Marcus
United States of America,
October
2024
5.0/10
Iberostar Waves Quetzal offers a stunning mix of wildlife and beautiful landscapes, making it feel like a true paradise. The staff was consistently friendly and attentive, creating a welcoming atmosphere. However, I did experience some issues with restaurant availability and repetitive food options, which detracted from the overall experience.
Rooms
9.0
My room was clean, spacious, and comfortable, with a cozy mattress that made for restful nights.
Service
10.0
The staff was really good, from the concierge to the activity team, always going out of their way to help and make my stay enjoyable.
Location
9.0
The resort is beautifully located within a jungle, filled with wildlife that added a unique charm to my stay.
Dining
7.0
While the buffet offered a decent variety, the food was a bit repetitive and the a la carte restaurant was often fully booked, limiting my options.
Facilities
8.0
The amenities, including the extensive pool and entertainment options, were well-maintained and enjoyable, though I wish there were more evening activities.
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