What time is check-in and check-out at Iberostar Waves Quetzal?
Check-in is at 15:00 and check-out is at 12:00.
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Iberostar Waves Quetzal, Playa del Carmen
224US$
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Key details
About the Hotel
Avenida Xaman Ha Lote Hotelero No. 2,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Close to Playacar Beach
Perfect
8.4
8.6
4.5
Loved by guests
"Our favourite part was the gardens with the animals around."
"There are peacocks, agouti, monkeys, coatimundi, iguana, lizards, flamingos, turtles and cranes that live within the rainforest preservation at the resort."
"Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals."
Iberostar Waves Quetzal is a 5-star beachfront hotel, known for its direct beach access and extensive all-inclusive services. Guests can enjoy lush natural surroundings, featuring a
Rooms & Amenities
Rooms at Iberostar Waves Quetzal include options with
Dining & Culinary Options
Dining options include an
Leisure & Activities
Leisure facilities feature four outdoor pools, a
Services & Sustainability
Services include free Wi-Fi, a children's activity program called
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Near Beach
2 persons
35 m²
2 King Size Beds
Shower
Coffee machine
room details
Junior Suite
2 persons
38 m²
1 King-size bed
Shower
Coffee machine
room details
Premium Tropical View
2 persons
35 m²
2 King Size Beds
Tropical view
Shower
Coffee machine
room details
Last Room Available
2 persons
35 m²
2 King Size Beds
Shower
Coffee machine
room details
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Locker room
- Smoke detectors
- Electric vehicle charging station
- Key card access
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Tennis court
Services
- Housekeeping
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
Business
- Meeting/ Banquet facilities
Children
- Babysitting/Child services
- Children's play area
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Entertainment
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Shallow end
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Garden furniture
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Iberostar Waves Quetzal offers a rich tapestry of culinary experiences, showcasing vibrant flavors and local cuisine in stunning settings. Guests can indulge in authentic Mexican fare, indulge in Italian classics, or explore diverse dining styles, all against a backdrop of lush tropical landscapes and unique wildlife.
Restaurante mexicano Uxmal
Mexican
Ambiance
Open-air dining surrounded by exotic plants, toucans, and flamingos, providing a vibrant yet relaxing setting.
Key Offerings
Highlights include classic Mexican dishes with an emphasis on regional favorites and a delightful appetizer station. The atmosphere is enhanced by the surrounding nature.
Reservation
Not needed.
Lunch: 12:00 PM - 5:00 PM; Dinner: 6:30 PM - 9:00 PM, daily.
La Gondola
Italian
Ambiance
An intimate setting ideal for a romantic dinner with a warm, cozy atmosphere.
Key Offerings
Specializes in traditional Italian dishes, featuring rich flavors and comforting classics, perfect for evenings of indulgence.
Reservation
Not needed.
Dinner: 6:00 PM - 9:00 PM, daily.
La Hacienda
Mexican, Steakhouse
Ambiance
Relaxed and inviting, with a focus on family gatherings and friendly conversations over meals.
Key Offerings
Offers juicy steaks and authentic Mexican dishes, with a chef's selection that enhances the dining experience.
Reservation
Not needed.
Lunch: 12:00 PM - 5:00 PM; Dinner: 6:00 PM - 10:00 PM, daily.
Restaurante Japones Bonsai
Japanese
Ambiance
A serene and elegant setting, perfect for unwinding with friends and family.
Key Offerings
Authentic Japanese cuisine with a focus on fresh ingredients and traditional preparation, ideal for a full evening of flavors.
Reservation
Not needed.
Dinner: 6:30 PM - 9:00 PM, daily.
Restaurante Mare Nostrum
Mediterranean
Ambiance
A tranquil venue embracing the essence of Mediterranean dining, emphasizing authenticity and freshness.
Key Offerings
Features a selection of Mediterranean dishes that highlight the region's vibrant flavors and seasonal ingredients.
Reservation
Not needed.
Hours vary.
Restaurante Buffet
International
Ambiance
Lively and informal, perfect for communal dining experiences with family and friends.
Key Offerings
A diverse buffet featuring international dishes alongside an expansive range of popular Mexican favorites.
Reservation
Not needed.
Hours vary.
Location
Avenida Xaman Ha Lote Hotelero No. 2,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Avenida Xaman Ha Lote Hotelero No. 2,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Xcaret
3.9
km
Landmark
Quinta Avenida
3.3
km
Mall
Playacar Center Shopping Mall
680 m
Landmark
Fun Fitness Globetrotters
670 m
Beach
Playacar Beach
3.9
km
Landmark
Cenote Calavera
2.5
km
Landmark
Mahi Golf Course
660 m
Landmark
Hard Rock Campo de Golf
1.0
km
Park
Xel-Ha Park
1.4
km
Landmark
Zona Arqueologica Playa del Carmen
2.2
km
Store
Centro Maya
3.0
km
Landmark
Alltournative
1.3
km
Golf Course
Campo de Golf Playacar
1.3
km
Mall
City Club
1.5
km
Mall
Starbucks
1.5
km
Landmark
Playa del Carmen Archeological Site
1.5
km
Landmark
Los Fundadores Park
2.7
km
Landmark
Disabled-friendly beach
2.7
km
Landmark
Maya ruins
1.5
km
Landmark
Cenote Carwash
2.2
km
Landmark
Bel Air Animal Park
2.2
km
Amusement Park
Xplor Park
3.5
km
Landmark
Casa Tzutuhil
2.6
km
Landmark
Ruinas Mayas
2.0
km
Landmark
Xaman Ha Ruins
2.2
km
Spa Centre
Casa de Aves
2.1
km
Landmark
La Sirena's Fine Mexican Handcrafts
2.7
km
Landmark
Playacar Golf Club
2.9
km
Landmark
Xaman Ha Aviary
2.8
km
Nearby
Piste Cyclable sur Paseo Xaman-Ha
410 m
Restaurants
Steakhouse
880 m
Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla
Les Crepes de Paris
2.6
km
Avenida Paseo Xaman-Ha 25 Playacar Center
Explore Playa del Carmen
Explore Playa del Carmen
Xcaret
10 minutes drive
Eco-archaeological park featuring natural wonders and cultural performances. Perfect for the whole family.
Quinta Avenida
35 minutes walking
Vibrant avenue filled with shops, cafes, and nightlife. Ideal for an afternoon stroll or evening fun.
Playacar Beach
15 minutes drive
Beautiful beach offering great views and relaxing vibes. Perfect for sunbathing or beach sports.
Cenote Calavera
30 minutes walking
Unique cenote with crystal-clear waters, perfect for swimming. A refreshing spot for adventure seekers.
Fun Fitness Globetrotters
10 minutes walking
Outdoor fitness classes and workshops, perfect for staying active during your vacation.
Steakhouse
11 minutes walking
Cozy atmosphere with a variety of steaks and sides. Perfect for a hearty dinner experience.
Les Crepes de Paris
10 minutes drive
Charming spot focusing on French cuisine, known for sweet and savory crepes. Casual dining experience.
Centro Maya
10 minutes drive
Mall with various dining options, ideal for casual meals after shopping. Diverse menus cater to all tastes.
Los Fundadores Park
30 minutes walking
Family-friendly park featuring concerts and cultural events. Perfect for an evening outing.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Jim
United States,
January
2025
5.8/10
I had a fantastic stay at Iberostar Quetzal, blending relaxation with wildlife excitement. The beach was beautiful, and the staff, especially Diana at the palapas, made my experience so much better. I did notice some issues with loungers being claimed for too long, but overall, the vibe was calm and family-friendly.
Rooms
8.0
My room near the ocean was spacious and kept clean, though I found the lack of outlets near the bed a bit inconvenient. But hey, it helped me disconnect before sleeping, so no biggie.
Service
9.0
Service was wonderful, with friendly staff always ready to help. I loved how attentive they were, especially Diana, who remembered our drink orders and took great care of my family.
Location
10.0
The location in Playacar is perfect! It's nestled in a lush, jungle-like setting, giving you the chance to see all sorts of animals. The gated community made me feel secure, and I loved walking along the beach.
Dining
8.0
Food was solid, with good buffets and a couple of tasty specialty restaurants. The variety kept things interesting, though I wished for a bit more change in the beachside buffet menu.
Facilities
9.0
The facilities were great; I enjoyed the spacious pool and the beautiful beach even though I had to get out early to claim loungers. The jungle gardens added a fun twist as I spotted so much wildlife.
Larry
United States,
December
2024
5.2/10
Iberostar Waves Quetzal is a beautiful resort with stunning gardens and an amazing beach, but there are some drawbacks like room air conditioning issues and the need for restaurant reservations. The atmosphere is perfectly jungle-themed, giving it an authentic vibe with plenty of wildlife to watch. Overall, I had a fantastic time thanks to the friendly staff who always went above and beyond, but I faced some struggles with the dining experience and room comfort.
Rooms
6.0
My room was clean, and the bed was comfy, but the AC wasn't working well, keeping things too warm. The room felt a bit dated, and the view was limited since the balcony overlooked other rooms.
Service
10.0
The service was excellent and the staff were super friendly. I was greeted with smiles and felt taken care of throughout my stay. They even made sure to engage with us, which made a big difference.
Location
8.0
The resort is nestled in a gorgeous jungle setting, which I absolutely loved! It was great being able to spot monkeys and other wildlife, but walking around at night was challenging due to limited lighting on paths.
Dining
6.0
Dining options were varied with nice buffets and a-la-carte restaurants, but getting reservations was a bit tough. Breakfast was consistently cold, which was disappointing. The variety was good overall, though.
Facilities
7.0
The pools were lovely and well-kept, but finding a pool chair was a challenge due to early reservations by guests. Entertainment was hit or miss, but I enjoyed the activities offered.
Charles
United States,
December
2024
6.6/10
I had a great time at Iberostar Waves Quetzal. The beach and pool were beautiful, and the staff went above and beyond to make my stay enjoyable. While the food at the buffet was varied and tasty, I found some of the dining options to be hit or miss. Overall, it was a relaxing experience surrounded by nature, but there's room for improvement in the entertainment and some dining aspects.
Rooms
8.0
Spacious and clean room with a nice balcony. The bed was on the smaller side but comfortable enough for my stay.
Service
10.0
Staff were friendly and helpful throughout my stay. The service at the beach and pool was attentive and made me feel well taken care of.
Location
9.0
The resort is perfectly located, blending jungle and beach vibes. I loved seeing the animals roam freely, adding to the unique atmosphere!
Dining
7.0
The buffet offered a good variety of food, though some meals were just warm rather than hot. The Japanese and Mediterranean restaurants were highlights, but other dining experiences could use some improvement.
Facilities
8.0
Facilities were fantastic with plenty of activities. The pool area was spacious, and the beach was well-maintained. The gym was decent, though I only discovered it later in my stay.
Marcus
United States,
October
2024
5.0/10
Iberostar Waves Quetzal offers a stunning mix of wildlife and beautiful landscapes, making it feel like a true paradise. The staff was consistently friendly and attentive, creating a welcoming atmosphere. However, I did experience some issues with restaurant availability and repetitive food options, which detracted from the overall experience.
Rooms
9.0
My room was clean, spacious, and comfortable, with a cozy mattress that made for restful nights.
Service
10.0
The staff was really good, from the concierge to the activity team, always going out of their way to help and make my stay enjoyable.
Location
9.0
The resort is beautifully located within a jungle, filled with wildlife that added a unique charm to my stay.
Dining
7.0
While the buffet offered a decent variety, the food was a bit repetitive and the a la carte restaurant was often fully booked, limiting my options.
Facilities
8.0
The amenities, including the extensive pool and entertainment options, were well-maintained and enjoyable, though I wish there were more evening activities.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
is available in for free.
Breakfast
The hotel Iberostar Waves Quetzal serves a full breakfast for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Portuguese
Number of rooms:
20
Former name
iberostar quetzal
FAQs
About Iberostar Waves Quetzal
How far is Iberostar Waves Quetzal from Aeropuerto de Playa del Carmen?
The hotel is located 5 km from Aeropuerto de Playa del Carmen.
What are the amenities offered in the rooms at Iberostar Waves Quetzal?
Rooms feature air conditioning, a flat-screen TV, a coffee machine, and a private balcony.
Does Iberostar Waves Quetzal have on-site dining options?
Yes, there are several on-site dining options, including a Mexican restaurant and a pool bar.
Is there a pool at Iberostar Waves Quetzal?
Yes, guests can enjoy an outdoor swimming pool and a hot tub.
What languages do the staff at Iberostar Waves Quetzal speak?
The staff speak German, English, Spanish, and French.
What recreational activities are available at Iberostar Waves Quetzal?
The hotel offers activities such as snorkeling, diving, tennis, and evening entertainment.
Are there facilities for children at Iberostar Waves Quetzal?
Yes, the hotel features a kids' club and a children's play area.
What is the smoking policy at Iberostar Waves Quetzal?
Smoking is not allowed on-site.
Is parking available at Iberostar Waves Quetzal?
Free public parking is available on-site without a reservation.
How far is Iberostar Waves Quetzal from attractions like Xcaret Theme Park?
The hotel is located 10 minutes' drive from Xcaret Theme Park.
What nearby restaurants are available when staying at Iberostar Waves Quetzal?
Les Crepes de Paris is located 3 km from the hotel.
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